Refund policy
Return & Refund Policy
At Cozy Star Baby, your satisfaction is our absolute priority. We understand that sometimes a purchase may not meet your expectations, and we want to make the return process as simple and stress-free as possible. That's why we offer a 30-day return policy on all our products.
Eligibility for Returns
You have 30 calendar days from the date you receive your order to request a return. To be eligible, the following conditions must be met:
- The item must be unused, unaltered, and in the same condition as when you received it
- The item must be in its original packaging, including all accessories, inserts, and protective materials
- You must have proof of purchase (order confirmation email or order number)
- The return request must be submitted before the 30-day window expires
Items that do not meet these criteria will not be accepted for return and will be sent back to the customer at their expense.
How to Start a Return
To initiate a return, please follow these steps:
- Email us at conseyer7@gmail.com with the subject line "Return Request – Order #[your order number]"
- Include your full name, order number, and the reason for your return
- Our team will respond within 1–3 business days with instructions and the return address
- Pack your item securely in its original packaging
- Ship the item back using a trackable shipping method
Please do not send your item back without contacting us first. Returns sent without prior authorization will not be accepted.
Return Shipping Costs
The customer is responsible for covering the cost of return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit. Original shipping costs are non-refundable.
Refund Process
Once we receive your returned item, our team will inspect it within 3–5 business days. You will receive an email confirming whether your return has been approved or rejected.
If approved, your refund will be processed to your original payment method within 5–10 business days. If rejected because the item does not meet eligibility conditions, we will notify you and return the item at your expense.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us at conseyer7@gmail.com within 48 hours of delivery with:
- Your order number
- A clear description of the issue
- Photos or video showing the damage or defect
We will offer either a full replacement or a full refund, free of charge. You will not be required to return the damaged item in most cases.
Non-Returnable Items
- Items returned after the 30-day window
- Items showing signs of use, wear, or customer-caused damage
- Items returned without prior authorization
- Items missing original packaging or accessories
Order Cancellations
Contact us as soon as possible at conseyer7@gmail.com. We cannot guarantee cancellation once an order has been dispatched. If already shipped, follow the standard return process once it arrives.
Contact Us
📧 conseyer7@gmail.com
We aim to respond within 1–3 business days. Your trust means everything to us, and we are committed to making sure every Cozy Star Baby customer has a positive experience.
Shipping Policy
At Cozy Star Baby, every item is handmade with care, so we ask for a little patience — but we keep you informed every step of the way.
Processing Time
Orders are processed within 1–3 business days before shipping. Since each Baby Star Suit is handcrafted, processing may occasionally take a bit longer during high-demand periods — we'll always notify you if there's a delay.
Shipping Time
Once shipped, delivery typically takes 7–14 business days depending on your location. You will receive a tracking number by email as soon as your order ships.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Any current promotions (such as free shipping) will be automatically applied at checkout when eligible.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking link. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.
Delays
While we do our best to meet estimated delivery times, factors such as customs, weather, or carrier delays are outside our control. We appreciate your patience and will assist with any concerns regarding a delayed order.
Incorrect Address
Please double-check your shipping address at checkout. Cozy Star Baby is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at conseyer7@gmail.com so we can attempt to correct it before dispatch.
Contact Us
📧 conseyer7@gmail.com
Privacy Policy
Cozy Star Baby ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.
Information We Collect
When you visit our store or place an order, we may collect:
- Contact information (name, email, shipping address, phone number)
- Payment information (processed securely through our payment provider — we do not store your card details)
- Order history and browsing behavior on our site
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your order status
- Send marketing emails (only if you've opted in — you can unsubscribe anytime)
- Improve our website and customer experience
- Prevent fraud and ensure security
Sharing Your Information
We do not sell your personal information. We may share necessary information with trusted third parties strictly to operate our store, such as:
- Payment processors (to securely process transactions)
- Shipping carriers (to deliver your order)
- Analytics providers (to understand site usage, in aggregated form)
Cookies
Our store uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies through your browser settings, though some features of the site may not work properly as a result.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at conseyer7@gmail.com.
Data Security
We take reasonable measures to protect your personal information, though no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
📧 conseyer7@gmail.com
Terms of Service
Welcome to Cozy Star Baby. By accessing or using our website and placing an order, you agree to the following terms.
General
All products sold on Cozy Star Baby are handmade crochet items intended for babies and infants. We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.
Product Information
We do our best to display accurate colors, sizing, and descriptions for our products. Since each item is handmade, slight variations in stitching or color may occur between units — this is a natural part of handcrafted goods and not considered a defect.
Pricing & Payment
All prices are listed in the currency displayed at checkout and are subject to change without notice. Payment is required in full at the time of purchase. We use secure third-party payment processors to handle all transactions.
Order Acceptance
Receiving an order confirmation does not guarantee acceptance of your order. We reserve the right to cancel any order due to product unavailability, pricing errors, or suspected fraud, in which case you will be fully refunded.
Intellectual Property
All content on this site — including logos, product photos, and text — is the property of Cozy Star Baby and may not be used or reproduced without permission.
Limitation of Liability
Cozy Star Baby is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, to the fullest extent permitted by law.
Governing Law
These Terms of Service are governed by the laws applicable to our business location, without regard to conflict of law principles.
Changes to These Terms
We may update these Terms of Service at any time. Continued use of our site after changes are posted constitutes acceptance of the new terms.
Contact Us
📧 conseyer7@gmail.com